Frequently Asked Questions

Frequently Asked Questions

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

Track my order

Our Whoopy's

Return policy

delivery time

On the whoopy's

What are the main benefits of Whoopy?

What are the benefits of Whoopy's?

Whoopy is designed to respect babies' natural need to sleep peacefully and safely.

  • A natural and soothing rocking sound : Whoopy mimics the gentle movements of rocking, helping baby calm down and fall asleep more easily.
  • Restful sleep : Promotes deep sleep, essential for the growth and development of toddlers.
  • Comfort and safety : Made with hypoallergenic and soft materials to respect baby's sensitive skin.
  • Silence and serenity : Works discreetly so as not to disturb sleep.
  • Practical for parents : Its removable cover is machine washable, making maintenance quick and easy.

From what age can I use Whoopy?

  • Whoopy is suitable for babies from birth and supports them throughout their development. Its natural rocking motion soothes newborns and remains effective for toddlers up to approximately 3 years old.

  • Designed to adapt to each child's needs, Whoopy promotes restful sleep at every stage of growth. Thanks to its softness and silent technology, it remains a valuable ally for both babies and parents seeking more peaceful nights.

Is the heating function safe?

  • Safety First : Whoopy's warming pouch is designed with certified materials and strict standards to ensure your baby's safety.
  • Gentle, controlled heat : The temperature is set to remain pleasant and never exceed a safe threshold for the delicate skin of little ones.
  • Easy to use : The pouch is removable, easy to heat and designed to prevent overheating.

How to adjust taps?

Using the remote control, you can adjust the speed and intensity of the tapping according to your baby's needs (three modes available).

Is it easy to clean?

Yes, Whoopy comes with a removable, zippered cover that is machine washable for easy care.

My baby doesn't react immediately, what should I do?

Introduce Whoopy gradually

Let your baby get used to it during the day and adjust the settings (loudness, lullaby) to find what works best for them. Every child reacts differently, so take the time to observe their preferences and adapt the experience accordingly for optimal comfort.

Does Whoopy work without the warming or lullaby function?

Yes, Whoopy can work without the heating or lullaby function. You can use the plush toy on its own, with only the lullaby, or choose to activate the features as needed.

Is Whoopy suitable for travel?

Absolutely! Compact and lightweight, Whoopy can be used at home, in the car, or on the go.

What if Whoopy isn't right for me?

We offer a satisfaction guarantee. If Whoopy doesn't meet your expectations, contact our customer service team and we'll find a solution together.

On delivery

What are the delivery times?

Our orders are delivered within 3 to 6 business days . Once your order has shipped, you will receive an email with a tracking link.

Do you ship internationally?

Currently, we only deliver to mainland France . We are working to expand our services to other countries very soon!

Where is my order?

You can track the progress of your order by clicking on the tracking link received by email after shipment, otherwise on the "track my order" section. If you have any problems, contact us at support@whoopycalin.fr

What are the delivery costs?

Shipping is free on all orders. No hidden fees, no nasty surprises!

What should I do if I don't receive my order?

If your order is more than 6 business days old and you have not received tracking information, please contact us immediately so we can resolve the issue.

What if I am not at home when the delivery is made?

If you are absent during delivery, your package will either be left at a relay point or rescheduled for a new attempt depending on the carrier.

Can I change my delivery address after I order?

If your order has not yet been shipped, please contact us promptly at support@whoopycalin.fr to make the change.

Any other questions?

Contact our customer service at support@whoopycalin.fr , we will be happy to help you! 😊

On my order

How do I know if my order has been taken into account?

Once your order has been validated, you will receive a confirmation email with your order number and a summary of the items ordered.

What are the processing times for my order?

We prepare and ship orders within 24 to 48 business hours . Delivery time is then 3 to 6 business days .

My order was cancelled, why?

If your order has been canceled, it may be due to a payment or inventory issue. Please contact us at support@whoopycalin.fr for more information.

Can I cancel or change my order?

You can cancel or modify your order within 12 hours of purchase . After this time, it will already be in preparation and we will no longer be able to modify it.

I received a wrong item, what should I do?

If you have received an incorrect product, please contact us immediately with a photo of the product received and your order number . We will send you the correct product as soon as possible.

On returns

Can I return a product?

Yes, you have 30 days after receipt to return a product to us if it does not suit you.

What are the criteria for a return?

The product must be new, unused and in its original packaging .
Return must be requested within 30 days of receipt .
Used, washed or damaged items cannot be returned.

Are return costs covered?

Return costs are the responsibility of the customer , except in the event of an error on our part (defective or incorrect item).

How to make a return?

Contact us at support@whoopycalin.fr with your order number and the reason for the return .
We will send you instructions for returning the product to us.
Once the product is received and checked, we will process the refund within 5 to 7 working days .

Another question? Contact us!

 
 

  • Free delivery

    Between 3 and 6 working days throughout France.

  • Free exchanges

    30 days to exchange them for free.

  • Secure payment

    Visa - MasterCard - American Express - Apple Pay - Shop Pay - PayPal.

  • Rated 4.9 out of 5

    Thousands of people have chosen Whoopy for their children.